Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We want you to love your Joyn The Movement gear. If something's not right, you have 7 days from the delivery date to request a return or exchange.

To qualify:

Item must be unworn, unwashed, and with original tags attached

Please contact us at joynthemvmt@gmail.com or WhatsApp +961 70 484 416 with your order number to start the process

 

How it works:

Message us within 7 days of delivery (email or WhatsApp)

We'll send you return instructions

Once we receive and inspect the item, we'll process your exchange or refund within [X] business days

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at joynthemvmt@gmail.com.